Refund and Cancellation Policy

Order Cancellation

• Orders can be canceled within 24 hours of placement.
• Once dispatched, cancellations are not allowed

Refunds

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  If more than 15 business days have passed since we’ve approved your return

Processing Time
Refund are initiated within 7 - 15 business days after approval. The amount will reflect in your account based on your bank’s policies.

1. To be eligible for a return, you must have a video proof while opening the package and item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

   To start a return, you can contact us at thecrochety@gmail.com. Please note that returns will need to be sent to the following address:

   R-13/28, Raj Nagar, Ghaziabad

   
   If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

   You can always contact us for any return question at thecrochety@gmail.com.

   or call us at +91 74286 00970

    

Thank you for choosing The Crochet House, where craftsmanship meets style!